Shipping & Returns

 

Shipping

All items will be processed as soon as possible and normally dispatched the day after payment is received providing we have stock.

Certain items are manufactured to your specific requirements. These products usually take between 5 to 10 working days after payment is received.
We use a variety of couriers and delivery times will vary, however items are normally with you within 2/3 working days. If you require special delivery, please contact us before ordering as there may be an additional charge for this.

Our delivery cost is based on items being sent within mainland UK. We are happy to send items outwith mainland UK, but please contact us before ordering as there may be an additional cost.

 

Returns

If the product is not as described and you wish to return the item, this can be done in accordance with the The Consumer Contracts (formerly Distance Selling) regulations. We will allow a full refund for the purchase price of the product if we are contacted within 7 days of delivery. Unfortunately we cannot refund the delivery charge. For a full refund the item must be sent back to us in its original packaging and must be as new condition.

Certain products such as Bubble tubes and fibre optics are custom made and built to your requirements. Unfortunately these products are non refundable.

These conditions do not affect your statutory rights.